Front Office Service Course

"Duration 2 months. (4 day x 2 hours x 8 weeks) = 64 hours { Class room contact hours }"
"Excursion to four star and five star hotels will be organized to experience facilities. The course includes class room theoretical learning and practical in customer handling, communication and hotel property management system operation."


Front Office Service Course Outline

1. Maintain Hospitality Industry knowledge
2. Provide Information about In House Services
3. Front Office Operation
4. Receive and Process Reservation
5. Provide Reception Service
6. Provide bell Boy Services
7. Receive and Place incoming Calls
8. Conduct a night Audit
9. Process Financial Sales Transaction
10. Work Effectively with Customers and Colleagues
11. Hospitality Terminology Related to Front Office Services
12. Customer Service
13. Property Management System (Easy FO)
14. Front Office Service English
15. Easy FO PMS system
Assessment: Written theoretical exams,
Practical assessment (Reservation, Check In, Bell Service, Check Out with PMS-Easy FO)
After the course MHTi will organize 3 months internship for selected candidates at partner hotels.

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