Front Office Service Course

Hotel front office is the first impression of the hotel. Front office personnel needs to deal with guests on daily basis. The course will develop learner in interpersonal skill, professional competency in customer service and front desk operation. With the qualification, students can look forward to a successful career at the front line in hotel concierge, guest relation, communication department, reception and reservation with opportunities ahead to take them far in the industry.

Course Outline:

  1. Receive and process reservation
  2. Provide reception service
  3. Telephone communication
  4. Bell service
  5. Property Management system
  6. Provide information about in house services
  7. IDD /PABX operation
  8. Handle incoming and outgoing call
  9. Monitor security
  10. Maintain guest financial record
  11. Hospitality English
  12. Night auditing
  13. Team work
  14. Workplace health and safety
  15. Hospitality Industry knowledge

Excursion to four star and five star hotels will be organized to experience facilities. The course includes class room theoretical learning and practical in customer handling, communication and hotel property management system operation.